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Questions and Answers - Visitor / Holiday accommodation search & book »
Questions and Answers - Frequently asked questions from Proberty-Owners »
Booking / Reservation
- No-commitment Enquiry about a Booking / Vacation Rentals by Owner
1. How can I book a holiday accommodation?
Do you have opted for private accommodation, you can submit a request which goes directly to the proberty owner.
Further, we also offer certified objects which can be directly booked through the online booking form.
2. Is a booking request binding?
A booking request is generally not binding and serves in the first step to the owner of an object to notify your renting wish. Here you have the possibility of the later firm booking to clarify open questions with the owner.
3. The owner does not respond to my reservation request
Have you sent a reservation request via our request form and the owner does not answer, you will find alternative contact options on the Holiday Accommodation listing.
Residenzo.com has no agency fee. you will not be a charge for using our services.
- Firm Booking / Vacation Rentals our partners
1. How does a reservation?
Do you have opted for an examined object, you can book this directly through the bookingform.
• The first step is the checking of the availability.
• On the connection you will see the total price.
• If you choose a accommodation you can enter your data and choose between different payment options.
• After this step you receive an order confirmation via e-mail.
• About 1 day after your reservation you will receive a confirmation E-Mail and further information about your booking.
• About 2 to 4 weeks before your holiday you will get the rest of the travel documents such as: the exact address and information about the handover.
2. Payment of my holiday accommodation
You have different payment options to pay your rental fee. You can choice now a payment that is comfortable and safe for you.
3. Do I make a deposit?
The deposit varies according to organizer 10 to 25% and is generally pay for your reservation. Precise information you receive in your confirmation E-Mail.
4. More information about a holiday accommodation
The advertisements at residenzo.com are all created and maintained by the owner himself. Further informations are available directly from the publisher.
When questions arise, please contact directly the owner. The contact information are provided on the object site.
5. Is my owner serious?
At private objects we can not accept any liability for the advertiser. We therefore recommend that in any case, the conclusion of a lease with the owner of your chosen accommodation.
In addition, we offer proven properties that were directly online bookable. These objects are checked for each case and can be booked without risk.
6. Give you my details to third persons?
Your data will not be disclosed to third persons and are used only for internal use.
Your e-mail address and the e-mail address of the recipient are used exclusively for transmission purposes.
7. Will you protect my data personally?
We have taken necessary measures to protect your personal data against unauthorized access or use of unauthorized or people standing outside.
8. What is and why we use cookies?
Cookies are information and personal preferences that are stored by our server on your computer in the form of a text file. The advantage for them is that you will be recognized during your next visit through this cookie. Already saved settings remain you if you will receive.
Cookies pose no security risk or a privacy issue!
9. Will the personal data stored about me?
During your visit to our website on our server logs are stored from your technical requests..
These protocols, include the IP address of your computer, your browser, the name of the file that you requested and the date and time of the request.
10. More Information Privacy / Security
More information about our privacy / security, you find here!
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| -Customer Service- |
We will reply to your questions with pleasure.
Telephone: +49 (0)7121 696 691 0
Fax: +49 (0)7121 696 691 1
Email: service@residenzo.com
Contact Form »
Our Address
residenzo.com
Immanuel-Kant Str. 10/12
72800 Eningen
Germany
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